Emergency Contacts

If you are a tenant in need of emergency assistance please call us on 07939 09 49 31. Please leave a message if there is no answer and we will return your call as soon as possible.

Please remember that in most cases the primary concern of the tradesman on an out-of-hours call will be to ensure the safety of the tenants and the property. Parts suppliers are not open outside normal working hours so parts etc are not available. Therefore we ask our tenants to realise that in most cases repairs need to be attended to during normal working hours.

Gas leak

If you smell gas do not switch on any electric appliances and open the windows. Contact Transco and they will send an engineer out to investigate. This service is free and they will have an engineer with you as soon as possible.

Transco: 0800 111 999

Locksmith

077707 85 700

Plumbing emergencies

If your property is badly leaking into another you must try and turn off your water supply (in tenement flats, the water stopcock can often be located out in the main stairwell). If you have a burst pipe or any other event that could be considered an emergency (ie either you or the fabric of the property is at risk) then contact our emergency plumber – a dripping tap does not qualify as an emergency!

John Forsyth 078709 236 71.

Water leaking into your property?

In the event of a serious leak from an adjoining property, you must make every attempt to contact the householder and ensure that they attend to the leak promptly and switch off the water supply if necessary. If a property is vacant, or the householder is refusing to take action contact Environmental and Consumer Services – they can force entry and turn off the water supply if they deem it necessary to do so.

0131 529 3030 Environmental Health

Scottish Gas Three Star Cover

You will have been instructed when you moved in whether or not your property is covered by a Scottish Gas Three Star service contract. This can cover anything from just central heating repairs to all plumbing and electrical works, depending on the level of cover the landlord has taken out. If you discover that your landlord’s policy has lapsed, please refer to the other contact information on this guide.

0845 9500 400 Scottish Gas Home Cover

Heating breakdowns

Our heating engineers, Contract Heating are open on a Saturday morning - 0131 458 3377. They will probably already have details for your boiler and may even be able to talk you through simple repairs such as topping up the pressure or re-igniting a pilot light. Outside office hours you can call Angus on 07939 094 931. It is unlikely we can get any repairs done outside office hours but if you report the problem as soon as you discover it we can instruct an engineer to visit the property as soon as possible.

Police

St Leonards Police station:

0131 662-5000